We are Solven LLP (“we”, “us” or “Solven”), a company incorporated and registered in England and Wales with company number OC449009 and with its registered office at 50 Mead Lane, Buxted N22 4AS, East Sussex, England.
 
These Terms and Conditions (the “Terms”) provide important information about us and outline the legal terms under which we offer our services.
 
These Terms govern the agreement (the “Agreement”) between you (“you” or the “user”) and Solven LLP for the provision of the online payment service.
 
By accessing our website or using our Services, you confirm your acceptance of these Terms and agree to adhere to them. If you do not agree with these Terms, you must not use our website or Services. Please be aware that by registering to use the Services, you agree to be bound by these Terms, as well as any other documents expressly referenced herein, until such time as your account is terminated.
 
We recommend that you print or save a copy of these Terms for future reference.
 
We reserve the right to modify these Terms periodically. It is your responsibility to review these Terms each time you use our Services to ensure that you understand the conditions applicable at that time. The most recent update of these Terms occurred in August 2024.
 

1. Age Requirement

1.1. You must be at least 18 years old, or the legal age of majority in your country of residence, to use our Services. If you do not meet this age requirement, please refrain from using the Services.
1.2. By using the Services, you affirm that you have the legal capacity, authority, and compliance with the age restriction to enter into and be bound by these Terms.

2. Associated Websites

2.1. Solven provides payment solutions to certain integrated websites (“Associated Websites”) that offer services to end users.
2.2. To utilize the Services on an Associated Website, you are required to register with that website.
2.3. By submitting your personal data to an Associated Website, you acknowledge that Solven has no responsibility for the processing of such data and that you agree to have your personal data handled according to the privacy policy of the Associated Website.
 
3. Use of Solven’s Payment Services

3.1. By using Solven’s Services, you can purchase goods and services through online payment methods provided by Solven on an Associated Website.
3.2. The Services must only be used for lawful purposes. You must not use the Services to receive or transmit any material that is harassing, defamatory, breaches confidentiality, infringes intellectual property rights, or violates any applicable laws.
3.3. In the event we suspect illegal or unauthorized use of the Services, we reserve the right, without prior notice, to restrict, suspend, or terminate your access to our Services. Illegal or unauthorized uses include, but are not limited to:
3.3.1. Submitting false, inappropriate, or inaccurate account details or personal data to us or any Associated Website;
3.3.2. Engaging in any fraudulent or illegal activities;
3.3.3. Acting in a way that harms our business or creates legal liability for you, us, or any third party;
3.3.4. Providing, creating, or distributing computer viruses;
3.3.5. Using the Services without meeting the age requirement of 18 years or the legal age in your jurisdiction;
Furthermore, any irregular activities diverging from normal use of the Service that may harm Solven or any third party, whether resulting in monetary or non-monetary damages, such as moral damage, threats, or bribery actions, are prohibited.
3.4. Solven will operate the Services with reasonable skill and care, consistent with industry standards.
3.5. We will use our reasonable endeavors to maintain the operation of the Website and Services. When it is necessary to temporarily suspend the Services for operational or other reasons, we will make reasonable efforts to restore them as soon as possible. However, Solve reserves the right to:
3.5.1. Update and modify the Website periodically;
3.5.2. Suspend, withdraw, or limit the availability of all or part of the Website.
3.6. The user acknowledges and agrees that payments processed through the Services may be subject to legal limitations and conditions imposed by relevant authorities, and Solven reserves the right to limit transaction amounts accordingly.
3.7. Solven reserves the right to refuse to process transactions through the Services if they do not comply with applicable laws, regulations, or Solven’s policies or operational standards.
3.8. The user acknowledges that delays may occur in fund transfers between Solven and the Associated Websites or for other reasons related to the financial network's operation. Solven is not liable for any delays in processing payments through the Services. The user is responsible for not exceeding the legal limits imposed by the user’s local laws when using the Services or by the laws of its jurisdiction.
3.9. The user acknowledges and agrees that any transfer of funds via the Services is solely for the purpose of making payments in good faith on Associated Websites, and such payments shall not be considered a credit extended by Solven to the user.
3.10. Solven does not guarantee uninterrupted or error-free use of the Services and is not bound to provide a 99.9% service availability guarantee.
3.11. Solven may subcontract or delegate any or all of its obligations under this Agreement to third parties to facilitate the provision of the Services.
3.12. The user agrees to accept the exchange rates used by Solven or any intermediary institution for the purposes of the Service.
3.13. Solven is not responsible for delays, delivery failures, or any other loss or damage resulting from data transmission over communications networks and facilities, including the internet. The user acknowledges that the Services may be subject to limitations, delays, and other issues inherent in using such facilities.
3.14. All funds used by the user through our Services must be of legal origin.

4. Intellectual Property Rights

4.1. The intellectual property rights relating to the provision of Services and the Website, including its functionality and appearance, are owned by or licensed to Solven.
4.2. You are expressly prohibited from:
4.2.1. Reproducing, copying, sharing, editing, transmitting, uploading, modifying, altering, incorporating into any other materials, removing, commercializing, creating derivative works from, framing, mirroring, republishing, downloading, displaying, or distributing all or any portion of the Website, Services, or any content therein in any form or media or by any means; or attempting to de-compile, reverse compile, data mine, disassemble, reverse engineer, or otherwise reduce to human-perceivable form all or any part of the Website or Services or using any intellectual property related to the provision of Services and the Website, its functionality, and appearance;
4.2.2. Taking any action that could unfairly benefit from the reputation and goodwill of the Website, Services, or Solven’s business in general;
4.2.3. Engaging in any activity that infringes upon the intellectual property rights owned or licensed to Solven without first obtaining written permission from the owner of the intellectual property.

5. Use of Personal Information

5.1. This clause outlines how we process any personal data we collect from you or that you provide to us. Please read it carefully to understand our views and practices regarding your personal data.
5.2. By creating an account, you agree to and accept the processing of your personal data as outlined in this clause.
5.3. For the purposes of this clause, your personal data (“User Information”) may include:
5.3.1. Information you provide to us or an Associated Website, including, but not limited to, your name, address, email address, phone number, financial and cards information, personal description, proof of identity or address, and any other information you submit when registering to use the Associated Website or the Services;
5.3.2. Information we collect about you, including, but not limited to, data related to your usage of the Website and Services, such as payments made through Solven and the nature of the services and products purchased;
5.3.3. Information we receive from other sources, including, but not limited to, data from other websites we operate or the other services we provide, or third parties (e.g., business partners, subcontractors, advertising networks, analytics providers, search information providers, credit or other agencies).
5.4. We may use User Information in the following ways:
5.4.1. To fulfill our obligations under any contracts between you and us or you and an Associated Website, and to provide you with requested information, products, or services;
5.4.2. To inform you about other goods and services we offer;
5.4.3. To contact you for your opinions on our Services and to notify you occasionally of significant changes or developments to our Website or Services;
5.4.4. To manage our Website and Services for internal operations, including troubleshooting, data analysis, testing, research, statistical, and survey purposes;
5.4.5. To improve our Website, Services, and any other services or products we provide;
5.4.6. To maintain the security and integrity of our Website and Services;
5.4.7. To measure or understand the effectiveness of advertising and deliver relevant advertisements to you;
5.4.8. To make suggestions and recommendations to you and other users about goods or services that may interest you or them;
5.4.9. To evaluate financial risks and combat fraud and money laundering, in compliance with applicable laws, and;
5.4.10. to comply with applicable laws, regulations, and requests from third parties engaged to provide the Services.
5.5. We may merge information received from other sources with the data you provide and the details we gather about you. This combined information may be used for the purposes described above.
5.6. We do not sell, rent, or otherwise share your information with third parties unless: (a) we have your consent; (b) it is necessary to provide you with our Services; or (c) we are required or authorized by law.
5.7. We may disclose User’s Information to:           
5.7.1. Our employees or any members of our group, which includes our subsidiaries, our ultimate holding company, and its subsidiaries;
5.7.2. Third-party consultants, subcontractors, suppliers, or other service providers who need access to your personal information for the Services, including but not limited to IT support;
5.7.3. Auditors, contractors, or advisors assisting with or advising on our business operations;
5.7.4. Analytics and search engine providers that help us enhance and optimize our Website and Services;
5.7.5. Our successors, or potential buyers of our business;
5.7.6. Government bodies, law enforcement agencies, or other entities as required or requested by legal or regulatory authorities;
5.7.7. Any third party as necessary to provide the Services, and/or;
5.7.8. Any third party for the protection of our company, our customers, or others, including verifying personal identification or address, fraud prevention, anti-money laundering measures, and credit risk management.
 
6. Solven fees and taxes

6.1. Solven does not charge any administration fees from the user.
6.2. The user is responsible for paying any taxes concerning the transactions processed via the Services.
6.3. Where a user disputes any transaction with any Associated Website, Solven’s sole responsibility will be to verify whether the transaction was made in accordance with the instructions given by the user to the Associated Website.
6.4.   Solven shall not be liable for any administration fees charged by the Associated Websites to the user. Any complaint on the Associated Websites’ administration fees shall be made by the user to the Associated Websites.
 
7. Registration with Solven
 
7.1. Data you use on Associated Websites will automatically create a Solven “User Account” for you.
7.2. We may request information or documentation to verify your identity, address, and/or the authenticity of transactions at any time via email, phone, or other methods. You agree to provide true, precise, accurate, and complete information.
7.3. Your Account is personal and non-transferable. If another person gains access to your Account due to your disclosure of account details, you will be responsible for any resulting access. You agree to compensate us for any losses, damages, costs, or expenses incurred due to your failure to keep your account details confidential.
7.4. You are responsible for:
7.4.1. Keeping your password and username confidential;
7.4.2. Preventing others from using your Account;
7.4.3. Not using other Users’ Accounts;
7.4.4. Not selling, trading, or transferring your Account to anyone else;
7.4.5. Immediately notify us via email at compliance@lime-pay.com if you suspect unauthorized use of your password or Account or any other security breach, including unauthorized use of your debit or credit card.
7.5. You must not provide false account details, including but not limited to your name, email address, age, or location. If we believe you have given false information, we may terminate our Services, restrict your access, suspend, or cancel your Account without prior notice. You agree to hold us harmless for any inaccuracies or falsehoods in the information you provide.
7.6. You warrant that the email address used to register your Account is active, valid, and controlled by you.
 
8. Our right to vary these terms
8.1. We may revise these Terms from time to time. Every time you use our Services, the Terms in force at that time will apply to the provision of the Services to you.
8.2. We reserve the right to make changes to the Website and the Services from time to time without any prior notice to you.
 
9. Indemnity and Liability
 
9.1. If we fail to comply with these Terms, we are only responsible for losses or damages directly resulting from our breach of these Terms or our gross negligence. We are not liable for any losses or damages that are not foreseeable, including special or consequential losses that do not result from Solven’s gross negligence or direct breach of these Terms.
9.2. Under no circumstances shall we, our subsidiaries and affiliates, or our officers, directors, agents, employees, or suppliers be liable for any damages or losses (including, without limitation, consequential, special, incidental, or punitive damages) arising from:
9.2.1. Payments made to unintended recipients or incorrect amounts due to the user entering incorrect information;
9.2.2. Errors or omissions in the content or operation of the Associated Websites, misuse of the Associated Websites, or inability to access them;
9.2.3. Delays, losses, errors, or omissions resulting from telecommunication failures or other data transmission system failures, or from issues with the Associated Websites’ computer systems;
9.2.4. Suspension of Services or availability issues of the Website due to failures, delays, interruptions, or other reasons;
9.2.5. Loss of profit, business interruption, or loss of business opportunity; or
9.2.6. Loss or damage caused by products or services from the Associated Websites. Solven is not responsible for the services and/or products provided by the Associated Websites or their accuracy.
9.3. Nothing in these Terms excludes or limits our liability for death or personal injury resulting from our negligence, fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.
9.4. Subject to Clause 9.3, we will not be liable for:
9.4.1. Any loss of profit, business interruption, or loss of business opportunity;
9.4.2. Any indirect, consequential, special, or punitive loss or damage;
9.4.3. Any loss or damage from viruses, denial-of-service attacks, or other harmful technological material that may infect your computer equipment, software, data, or other proprietary material from using the Website, Services, or downloading content, or from any linked websites;
9.4.4. Any inability to access the Website or Services, regardless of the cause.
9.5. Subject to Clause 9.3, our total liability to you for any claim related to the Services or these Terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the fees paid by the Associated Website to us for the Services provided for the transactions you made in the 12 months preceding the claim.
9.6. You agree to indemnify, defend, and hold harmless Solven, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses arising from your use of the Services, breach of these Terms, or any third-party claims resulting from your actions.
9.7. We will make reasonable efforts to process transactions promptly. However, various factors, many of which are beyond Solven’s control, may cause delays, including processing times, communication failures, and payment system delays. Solven is not liable for any loss or damage resulting from transaction delays.
9.8. Except where caused by Solven’s negligence or a breach of these Terms, Solven is not liable for any loss or damage you suffer from using third-party websites, including Associated Websites. You acknowledge and agree that any claims related to third-party websites must be directed to those third parties.
9.9. We are not liable for defects in goods or services purchased or paid for through Solven, and we are not responsible for any charges, fees, or taxes related to such goods or services.
 
10. Governing Law
10.1. These Terms and any disputes or claims arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of England and Wales.
10.2. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation (including non-contractual disputes or claims).
 
11. Suspension of Services
11.1. Solven reserves the right to suspend the Services at any time for repairs, maintenance, or improvements. If such suspension is necessary, Solven will make reasonable efforts to notify users in advance, unless the suspension is due to a suspected security breach or fraud.
11.2. If the Services are suspended due to a suspected security breach or fraud committed by you, Solven reserves the right to:
11.2.1. Request additional information from you; and
11.2.2. At its sole discretion, limit your access, suspend, or terminate your Account without prior notice.
 
12. Force Majeure
12.1. We will not be liable for any failure or delay in performing our obligations under these Terms if it results from an event beyond our reasonable control. Such events include but are not limited to, strikes, lock-outs, or other industrial actions by third parties, civil unrest, riots, invasions, terrorist attacks or threats, wars (declared or not), fires, explosions, storms, floods, earthquakes, subsidence, epidemics, pandemics or other natural disasters, or failures in public or private telecommunications networks.
13. Miscellaneous
13.1. Entire Agreement: These Terms constitute the entire agreement between you and Solven regarding the use of the Services and supersede any prior agreements or understandings.
13.2. Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable by any court of competent jurisdiction, such provision shall be deemed deleted, and the remaining provisions shall remain in full force and effect.
13.3. Waiver: No failure or delay by Solven in exercising any right or remedy provided under these Terms or by law shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy.
13.4. Assignment: You may not assign, transfer, or sub-contract any of your rights or obligations under these Terms without our prior written consent. We may assign, transfer, or sub-contract any of our rights or obligations under these Terms at our discretion.
13.5. Third-Party Rights: Except as expressly stated herein, these Terms do not confer any rights on any person or party (other than the parties to these Terms and, where applicable, their successors and permitted assigns) under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
13.7. Communications between us:
13.7.1. When we refer, in these Terms, to “in writing”, this will include e-mail.
13.7.2. If you wish to contact us in writing for any reason, you can send us an email to: legal@lime-pay.com
13.7.3. If we have to contact you or give you notice in writing, we will do so by e-mail, phone or by pre-paid post to the address, phone number or email provided to us as in your account details.
13.7.4. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
13.8. Term and termination:
13.8.1. These Terms will remain in full force and effect while you are using the Services.
13.8.2. If you wish to cease being a User, you can do so at any time by requesting Solven to close the User Account in accordance with the instructions available in the relevant Website’s section. Alternatively, you can send us an email at legal@lime-pay.com
 
14. Definitions
“Service” or “Services” means the payment processing solution that enables users to pay for the purchase of goods or services from the Associated Websites: through cash payments, credit cards, online banking and other local payment methods offered;
“Information” means any Account information that you provide to an Associated Website or us, including but not limited to personal information, financial information, or other information related to you or your business.
“Intellectual Property Rights” means patents, rights to inventions, copyright and related rights, trademarks, trade names and domain names, rights in get-up, goodwill and the right to sue for passing off, unfair competition rights, rights in designs, rights in computer software, database rights, topography rights, rights to preserve the confidentiality of information (including know-how and trade secrets) and any other intellectual property rights, in each case whether registered or unregistered and including all applications (or rights to apply) for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world; and
“Intellectual Property” means any artistic, musical, dramatic or literary work, invention, sign, symbol, logo, sounds, slogan, colour, computer program or other materials on which any person has Intellectual Property Rights.
“User Account” means the user’s registration created by Solven for each user who uses Solven’s payment services on an Associated Website. This registration is internal and of exclusive use of Solven and the user accepts to its creation and maintenance by using the Services.